Magnussen Lexus of Fremont
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Testimonials

YELP
Angel P.
Full Star Full Star Full Star Full Star Empty Star
3-19-2020

UPDATE: I received a phone call from the Service Manager apologizing for the experience I had with a fairly new Service Consultant, while not minimizing the consultant's actions. He explained the policy of a possible charge for a non-defective part and explained how that charge should be discussed with the customer. He also offered to have someone come to my home and wash the vehicle inside and out, or anything else I needed. Mr. Munoz restored the confidence that I previously had with Magnussen service! ----------------------------------------------------------------------------------------------- I recently replaced by 2000 Lexus GS 300 with a 2020 RX450H. Since I purchased my first Lexus from Magnussen in Fremont I wanted to work with them first. However, Magnussen's cost was much higher for all of the options I wanted and they would not honor any discounts so I purchased the 2020 vehicle from Oakland Coliseum Lexus. I got a great deal there and had a pleasant experience! I also purchased the Lexus maintenance agreement and I planned to have my service done at Magnussen since I had my 2000 GS serviced there and it is closer to my home. The rear door kick sensor in my new RX450H seemed to be defective so I made a repair service appointment. My vehicle had 888 miles on the day of the appointment. After asking why I was there, the service consultant immediately advised me that there would be a charge of $199 if they found that the sensor was not defective. There was no acknowledgement that since the vehicle was brand new that the sensor could possibly be defective! I demonstrated to him that the sensor was not working and He then told me to wait in the lobby. He later called me to sign the service documents which included a document for a loaner vehicle. I explained that I did not want to leave the car but to only have the sensor inspected and, if it required replacement, I would bring it back. He seemed to be disturbed that I would not sign the loaner car document. I then asked how long it would take to inspect the sensor and he advised it would be 2 to 2-1/2 hours, with the compliementary car wash. After 2 hours, the car was returned to me and he demonstrated the working sensor and attempted to walk away. I asked him to let me try it before he left and he relunctantly stayed while I tested the sensor. I pointed out to him that the vehicle did not get the complimentary wash and he said "we are closing down!" Given this experience it seems worthwhile for me to drive the extra miles to have my vehicle serviced in Oakland!

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Wanghwa Lin
Full Star Full Star Full Star Full Star Empty Star
3-17-2020
Wanghwa Lin

Update: I brought my car back this morning and the staff did their best to resolve my issues. I appreciate their effort and followed up my complaints right away. My sale rep also emailed many times today to make sure everything was resolved. Thank you! This place is not well organized. I was emailing a sales rep for a couple of hours then the communication stopped. I saw a car I may be interested on its website so I chatted online with a lady, she told me the car should be available and would have her sales team contact me. No one followed up. So I walked into the showroom pretty late at night, seeing a few people there. I was greeted and got the information I asked for. I negotiated the prices and agreed to buy the car. Well, the car's bumper was scratched! OK, I knew there was another one available from their online inventory. Guess what, the sale guy couldn't find the car. The manager told me he would get another one from another dealer. I went back the next morning and did all the paperwork and paid. It was pouring rain outside, the salesperson was supposed to do a walk-through with me. The car was parked in a very awkward place...... So skipped it. You would think he would have parked the car in place we could do the walk-through. I got home and found the top white film was still attached to the rooftop!!! Several protective films were still in the car. With all this, I would not recommend it to my friends. I feel this place is not very well organized and the staff was not trained well.

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Vish Gunge
Full Star Full Star Full Star Full Star Full Star
3-16-2020
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Nirav Barodia
Full Star Full Star Full Star Full Star Full Star
3-16-2020
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Jazzy Jeff2
Full Star Full Star Full Star Full Star Full Star
3-15-2020
Jazzy Jeff2

Doan was very accomodating and knowledgeable about the RX 350 that we wanted to purchase. He didn't treat us as if we were purchasing a used vehicle. Although the rear seats were missing headrests, he went the extra mile and located them before we finished signing the paperwork. Lexus' service has always been bar none, THEE best, but this dealership is AAA++++ in our book.👏👏👏

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Regina Tente
Full Star Full Star Full Star Full Star Full Star
3-13-2020
Regina Tente

Sonny is an amazing sales expert, he was informative and sincere with the entire process. It was a no pressure, and stress free environment, and car buying can be really stressful, instead I had fun with it! Andy, the sales manager was great as well, and really worked those numbers. It was probably my best car buying experience! Thank you everyone at Magnussen Lexus, I love my RX450H!

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Jj Wang
Full Star Full Star Full Star Full Star Full Star
3-10-2020
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Mukesh Pandya
Full Star Full Star Full Star Full Star Full Star
3-10-2020
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xiaoguang shao
Full Star Full Star Full Star Full Star Empty Star
3-10-2020
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Giang Vu
Full Star Full Star Full Star Full Star Full Star
3-10-2020
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Praveen B.
Full Star Full Star Full Star Full Star Full Star
3-10-2020
Praveen B.

Shopping for a car is my least favorite thing to do. I dislike looking for cars, dislike meeting sales people, dislike test rides, dislike the paperwork. So you can imagine my horror when I had to trash my old car and was left without a car. I needed a car quickly and decided to get my first Lexus. Why not? I called and was put through to Kevin Turner. I explained to him that I don't like shopping for cars but I urgently needed one, preferably a used car. He helped me browse through their used car inventory online. Kevin stayed on the phone with me and patiently answered all my questions as I browsed one preowned car after another and gave me good advice about which would be a better choice for me and which features were a better value for my money. In about 30 minutes, I had shortlisted 2 cars. I went over to the showroom and tried out both of them and settled on one. While I waited, Kevin worked with Bret to get my application and financing prepared. He kept me engaged with stories about his classic car collection. Within the next hour, I was sitting with Bret and signing the paperwork while Kevin had my car prepared and ready to go - with a red bow and all. I'm not a bow kind of person, but I appreciate the effort. A little over 2 hours after placing the call, I drove out in my Lexus. It was the smoothest experience. I wouldn't go so far as to say that I now love car shopping, but it was certainly no harder than sitting down with a cup of coffee and browsing. Kevin was very patient and friendly and Bret took the time to explain all the paperwork in detail. At no point did it seem to me like they were trying to sell me anything more than I needed. We are loving our new Lexus. And we highly recommend Kevin.

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Francie Harker ain
Full Star Full Star Full Star Full Star Full Star
3-9-2020
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Seidai Miyakawa
Full Star Full Star Full Star Full Star Full Star
3-9-2020
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Thomas Nguyen
Full Star Full Star Full Star Full Star Full Star
3-9-2020
Thomas Nguyen

I love everyone at Magnussen Lexus of Fremont. They were all very friendly.

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George Feuerborn
Full Star Full Star Full Star Full Star Full Star
3-9-2020
George Feuerborn

Friendly staff,easy to do business with. I recommend Kevin for your purchasing experience.

YELP
Noel C.
Full Star Full Star Full Star Full Star Full Star
3-8-2020
Noel C.

Magnussen Lexus of Fremont is a amazing place to buy a new or gently owned Lexus. When i first spoke with Alex the salesperson, it was an immediate and genuine connection with him. He shared a lot of details about car i was interested in and he answered all of my redundant questions lol. Then i was introduced to Gabe H. to assist me further with my Is350 and he helped me tremendously!! I left the dealership feeling at ease and blown away by how i was treated. I'm loving my new Lexus. These guys really did roll out the red carpet for little ol' me and i will forever be thankful for that experience. I know where I'm buying my future cars at, MAGNUSSEN LEXUS OF FREMONT BABY!!! Ask for Gabe H. and Alex!!!

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Izabella R.
Full Star Full Star Full Star Full Star Full Star
3-7-2020

We went to get information about the Lexus NX Gabe is very knowledgeable and helpful. We got excellent customer service.

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Betsy Mason
Full Star Full Star Full Star Full Star Full Star
3-4-2020
Betsy Mason

I've been a customer since 2006 when I leased my 250 si. Their customer service and car service given in their service and sales departments all these years leaves me speechless and always smiling. I reccomend this dealership to friends as well as anyone looking for a new or used vehicle or great service department.

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Tiffany Dinh
Full Star Full Star Full Star Full Star Full Star
3-2-2020
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Carol Crawford
Full Star Full Star Full Star Full Star Empty Star
3-2-2020
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Tere Tab
Full Star Full Star Full Star Full Star Full Star
3-2-2020
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Qilin Kang
Full Star Full Star Full Star Full Star Full Star
3-1-2020
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Vi-Ann Loc
Full Star Full Star Full Star Full Star Full Star
2-27-2020
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wy jeon
Full Star Full Star Full Star Full Star Full Star
2-26-2020
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Jingying Wang
Full Star Full Star Full Star Full Star Full Star
2-26-2020
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Andie Chau
Full Star Full Star Full Star Full Star Full Star
2-26-2020
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Chris McCann
Full Star Full Star Full Star Full Star Empty Star
2-25-2020
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Ravinder Singh
Full Star Full Star Full Star Full Star Empty Star
2-24-2020
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Daisy S.
Full Star Full Star Full Star Full Star Full Star
2-23-2020
Daisy S.

I purchased my first Lexus here and I am so happy with it and the whole experience! Letasha and Ryan were super helpful and made sure I felt totally comfortable and happy with the decision to purchase my new car. They were patient and walked me through every process of the deal. They were accessible during most hours of the day and responsive through multiple modes of communication. If you want to buy a car from genuine people who will give you the best deal around go to Fremont Lexus :).

YELP
Donna M.
Full Star Full Star Full Star Full Star Full Star
2-23-2020

The best car shopping experience we have ever had in all our years of purchasing a vehicle thanks to Gabe H. Highly recommend this dealership for a stress free purchase. Thank you!

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Wendy Tom
Full Star Full Star Full Star Full Star Full Star
2-20-2020
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Lynette Lee
Full Star Full Star Full Star Full Star Full Star
2-18-2020
Lynette Lee

Always provided excellent service.

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Xiaoliang Qi
Full Star Full Star Full Star Full Star Full Star
2-18-2020
Xiaoliang Qi

Just leased a car here. Kathleen is very helpful, and fun to talk to!

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Son Dang
Full Star Full Star Full Star Full Star Full Star
2-17-2020
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Jenny Wang
Full Star Full Star Full Star Full Star Full Star
2-17-2020
Jenny Wang

Good service and organized.

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Hani K
Full Star Full Star Full Star Full Star Full Star
2-15-2020
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ying li
Full Star Full Star Full Star Full Star Full Star
2-11-2020
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Ling Cao
Full Star Full Star Full Star Full Star Full Star
2-11-2020
Ling Cao

My wife and I bought a new RX 450h from Jason. He was just awesome: straightforward with pricing and saving us lots of time. During test drive I voiced my concerns about steering wheel and noise, he was very considerate, and let my wife and I try three different cars of the same model until we got what we want.

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Thao Bui
Full Star Full Star Full Star Full Star Full Star
2-10-2020