New 2020 Lexus ES 350 in Fremont, CA

“ Our experience was great. The sales staff were very accomodating in letting us see, inspect and drive the vehicle. They made sure we had access to the entire detailed CarFax report, and in this case since they had serviced the vehicle for most of its life, were more than willing to share the repair and service history. We've experienced a wide range of standards when it comes to the inspections and repairs dealers perform before they put vehicles on their lot and found Magnussent to be top shelf in this regard. Not only had they documented their inspection points and repairs, but we tried to find something overlooked and haven't found anything--even after owning the vehicle for awhile now. At no time did we feel pressured, just served really well and that has extended to after the sale. Because we've been experiencing several days of rain, we were invited to bring back the vehicle for a free car wash and a technical consultation on the vehicle. They've also checked in 2-3 times to see if there is anything else they can do. ”

“ Shane Sorge and Michael Start (no longer there) are the best who go the extra mile and treat you with respect and dignity. Both of them are assets to Lexus. ”

“ Purchased a new 2020 Lexus 450h after a 3 month search using all of the usual car finding sites. Fremont Lexus has a great website, product selection and a very helpful sales and support organization. Jim Maroudas did a great job on the pre-sales process of my acquisition and Kathleen Xu was excellent in her coordination on the sales and post sales process. Nick Munoz was most helpful on the RX delivery spending a couple hours with us explaining all of the technical features and options. He displayed excellent product knowledge and communication skills. My only problem as that I had to drive a beautifully detailed Lexus home in the rain. Fortunately I was just trained by Nick on all of the windshield wiper systems and features. Would definitely recommend Magnussen Lexus to everyone. ”

“ Amara was very patient and answered all our questions, never pushed nor rushed. Will definitely recommend and will come back for future purchase. ”

“ I had my first service done on my new RX 350 done here today. It was a 5K minor service but I had a great experience. Arnold was great. He explained everything to me and also helped with understanding some features of the vehicle that I was having trouble with. This is definitely going to be my goto dealer for servicing my vehicle in the future. ”

“ I recently got a detailing job done through service advisor Phat Lam, and he did another amazing job just like excellent maintenance services he has always done for my car. My car got a lot younger. Definitely another great experience. ”

“ Gabe was very easy to work with -- he was incredibly busy juggling multiple customers, yet gave me a great buying experience. I have a few questions to follow up about and am sure that Gabe will be helpful as usual. ”

“ Phat Lam is the best service advisor here at Magnussen Lexus got me through all the services I needed every time I came to the shop. There was never a time he couldn't figure out a solution for me. If you ever thought about coming to Lexus to get your car done, Phat is the one! ”

“ I went with my sister to buy a new RX. Shane was the sales person who helped us. He was very patient and detail. He gave us a super great deal on the one that we wanted without us even negotiating. Thank you Shane for the excellent service. ”

“ Fairly price and nice service. They were ready for our appt and courteous. ”

“ Excellent service! I recommend Kathleen Xu . ”

“ Working with Steve was an absolute breeze! I live 2 hrs away from the dealership and he made my car buying experience stress-free and actually enjoyable! Even the finance officer was amazing! I've purchased several cars in my lifetime and Magnussen Lexus of Fremont has been one of the best experiences, by far. I love my new car and actually enjoy driving again!😁 ”